It’s been a while since you’re suffering from physical pain in your body and none of the medication is quite helping you. Getting to the root of the pain is challenging, thus, Anjali Physio Care, an advanced physiotherapy center walks you through the unexplored medical science of physiotherapy. From consultation, physical assessment and diagnosis, to psychological counseling, you seek a customized treatment plan for your recovery.
In an interview with Insights Care, Dr. Anjali Telang, the Director of Anjali Physio Care and Senior Consultant, talks about the clinic’s mission and operations to support patients in keeping their bones and muscles healthy.
Following are the excerpts from the interview.
Brief us about the clinic. What led to its inception?
Anjali Physio Care is an advanced Physiotherapy center that runs on the principles of prevention and treating the root cause of the problem. We have a dedicated team of physiotherapists committed to the well-being of our patients.
I always wanted to help people having challenges with physical health and I possess strong problem-solving skills and anatomical knowledge. And physiotherapy stream was an unexplored line of medical science as compared to any other field.
Please tell us about yourself and your role at the clinic.
I am the Director of the clinic. After completing my graduation in 2009 from Mahatma Gandhi Memorial Medical College Indore, M. P., I started my journey from Bangalore where I worked in different hospitals and clinics for more than a year. Then I worked as a freelancer in London, followed by Singapore for two years. In 2013, I moved to Pune and started my own clinic Anjali Physio Care—an advanced Physiotherapy center.
What are the mission and vision of the clinic?
Our mission is to add quality to the life of every individual and encourage them to do exercises every day. At present, most people have a sedentary lifestyle due to sitting jobs. Keeping bones and muscles healthy is the key to a quality life.
Tell us about the services offered by Anjali Physio Care.
We have provided our services to 15k plus patients and helped more than 500 patients to avoid their surgeries for slipped discs in the cervical and lumber spine.
Apart from that, we also provide post-operative care and home care for cases like fractures, sports injuries, accidents, burn and neurological conditions, and help them to live their life happily and independently.
What is the need for customized treatment for patients in healthcare?
Customized treatment protocols for each patient according to their conditions help to deliver care and full recovery. Apart from electrotherapy and exercises, expertise in advanced treatments like dry needling therapy, cupping therapy, sports tapping, chiropractic treatment, and core strengthening are the key elements of our protocol.
What do you think is required to improve the care measures in the healthcare sector?
The healthcare system needs to focus on awareness of physiotherapy among the people so that they can educate them on the advantages of physiotherapy measures over medicine. As physiotherapy is still not considered a first line of treatment in the field of medical health and society.
Moreover, most insurance companies do not accept Physiotherapy claims without reference from orthopedic doctors. As a result, most of the patients seek physiotherapy treatment only after a reference from Orthopaedic doctors. Thus, awareness and the importance of Physiotherapy are required in society.
Anjali Physio Care runs various online/offline sessions, home programs, webinars, and workshops so that the mass community can get the benefit of physiotherapy.
What technological support does the clinic uses to conduct its operations?
Anjali Physio Care operates on electrotherapy machines which include IFT, US ThERAPY, TENS, EMS, and various exercise equipment which help in reducing patients’ pain and other issues related to muscles and ligaments. It provides stability to joints and ligaments. By the end of this year, we plan to add advanced therapy machines such as matrix rhythm therapy, Laser, etc, to the current set of therapy equipment.
What challenges do you go through at the clinic and how do you turn them into opportunities for growth?
Physiotherapy requires patience and time commitment from patients who want to achieve results. It’s not the case where you visit a doctor once and takes medicines for a prescribed period. Encouraging patients to visit the clinic for a prescribed duration of time, out of their busy schedules, is a challenge.
At Anjali Physio Care, we focus on patient health and satisfaction which provides us with opportunities to grow. To motivate patients for effective treatment, we share success stories with similar cases, provide home visits and develop a treatment plan for the patients who are not able to visit the clinic. We also conduct personal follow-ups to make sure they are following the treatment protocol.
How do you plan to scale the clinic’s operations in 2023?
By the end of this year, we are planning to open multiple branches in other parts of the city. This will help us expand and provide care to the people. Our target is to focus on offering the best Physiotherapy services to society with maximum accessibility.
